Firstly, make sure that your device is plugged into the mains and is turned on. Press the power button if it is not orange.
Additionally, make sure that the relevant permissions are accepted. You may need to go into your device’s settings for this.
If you were unable to find an answer to your query in our support section or you require any further assistance, you can use our Live Chat service between the hours of 9am-4pm (UK time) Monday-Friday, leave a message via our Contact page, email our technical team at technical@monitoraudio.group or give us a call on +44 1268 740580.